VoIP is an important component of the 5S® platform, offering state of the art connectivity with complete customization. You control whether to keep it basic or configure it with additional complexity to match your specific call routing needs. Powerfu

<main id="isPasted"><img src="https://attachments.gorgias.help/RdOkb7oZdjo2VXGN/hc/Aa90l7EwdA6JWorj/2025120421-7ee9d962-7116-4f11-b7a0-e7225fee3a47-screenshot%202025-12-04%20at%202.36.57%E2%80%AFpm.png" style="width: 608px;" class="fr-fic fr-dib">VoIP is an important component of the 5S&#xAE; platform, offering state of the art connectivity with complete customization. You control whether to keep it basic or configure it with additional complexity to match your specific call routing needs.Powerful features of the platform include:<ul><li>Full control through your authenticated web portal login</li><li>Unlimited local and long distance calling in the continental US, Canada, and Hawaii</li><li>Flexible 10-digit numbering - bring your existing phone numbers, or use new numbers. We provide local phone numbers in most&#xA0;areas in the United States.</li><li>Voicemail - Associate a voice mailbox with an extension or use an&#xA0;announce-only voice mailbox to provide customers with a&#xA0;prerecorded message when they choose an option throughan Auto Attendant or extension.</li><li>Voicemail to e-mail (.mp3/.wav) - After a voicemail is received, the platform will send an&#xA0;e-mail to the address you specify in your&#xA0;portal configuration. The message will include the date and&#xA0;time of the call, the duration, Caller ID (if provided),&#xA0;the mailbox number, and an attached file you can save or play on your devices. You can also set up&#xA0;auto-delete for voicemail messages after a configurable&#xA0;time, or as soon as they are e-mailed.</li><li>Caller ID - customize the appearance of your outgoing Caller ID by outgoing number or extension.</li><li>Call Forwarding -&#xA0;Forward calls via the portal or via your device or softphone.&#xA0;Calls may be forwarded to any extension or phone number.&#xA0;Note: device or softphone forwarding functionality may vary&#xA0;by manufacturer.</li><li>Busy Call Forwarding - Automatically forwards your calls to an extension, group, or phone number when your phone is busy</li><li>Call Hold and Music on Hold - Place calls on hold and play music or a commercial while the&#xA0;caller waits. Upload custom music files, or use&#xA0;our default music. Additionally, you have the option to upload multiple commercials, and playback can be based on location or call queue.</li><li>Call Park - Unlike a call placed on hold, a parked call may be picked up at another extension.</li><li>Extension dialing - abbreviated-digit dialing between extensions in your domain</li><li>Ring your cell phone simultaneously - set up your cell phone to ring when inbound calls come into your extension.</li><li>Auto Attendant - expert call routing and call menus &#xA0;(i.e. &quot;press 1 for Sales&quot;)</li><li>Toll Free Numbers -&#xA0;Utilize one or multiple toll-free numbers which may be routed&#xA0;to a specific outside DID, Auto Attendant, group,&#xA0;or queue.</li><li>E911 Support -&#xA0;Every location and phone number where you utilize a device&#xA0;or softphone must have an associated E911 entry&#xA0;in the portal. The phone number associated with your&#xA0;location is then registered with the national E911 database.&#xA0;You are also responsible for updating this information&#xA0;if you move any device to a&#xA0;new location.</li><li>International Termination - Competitive international rates. Just contact us for more details.&#xA0;</li><li>Reporting - in the portal, view call detail records, calls by extension, and call volume graphs.</li><li>Call Recording - Selectively record calls for training or documentation purposes. Note: requires a dedicated server in the cloud. Additional fees apply for this feature.</li><li>Voicemail Transcription - voicemail is transcribed into text and e-mailed to the address you configure in the portal. Additional fees apply for this feature.</li></ul>Please read through additional articles in the help center for detailed information about various phones and features.&#xA0; </main>

Introduction to 5S® VoIP Phone Service

You must know your numeric PIN in order to manage your voicemail. If you do not know your numeric PIN, set it up from your authenticated login session in the VoIP portal (https://connect.opticwise.com) by clicking on your username/extension at the to

<section id="isPasted"><h3 id="numeric-pin">Numeric PIN</h3>You must know your numeric PIN in order to manage your voicemail. If you do not know your numeric PIN, set it up from your authenticated login session in the VoIP portal (<a href="https://connect.opticwise.com">https://connect.opticwise.com</a><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopticwise.5060sip.com%2F&amp;data=04%7C01%7Ckathy.brown%40occmgmt.com%7Cf6c47ade5cc541e6ed9c08d9c3fa3c5d%7Ce8eb7bfb1cb24b2a88bcd811d77d55cb%7C0%7C0%7C637756301805669497%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=lr3QlUnkIS1yxv9qq4m0us5TqqQkwgLCJmkR9ToSTE4%3D&amp;reserved=0" rel="noreferrer" id="isPasted"></a>) by clicking on your username/extension at the top right corner, then selecting &quot;Profile&quot;, entering the new PIN, and pressing the &quot;Save&quot; button.<h3 id="accessing-voicemail-from-the-voip-portal">Accessing Voicemail from the VoIP Portal</h3>Login to the VoIP portal (<a data-fr-linked="true" href="https://connect.opticwise.com" id="isPasted">https://connect.opticwise.com</a>) with your username, which is in the format of <a href="mailto:extension@domain">extension@domain</a> (for example <a href="mailto:100@mydomain.com">100@mydomain.com</a>).Click on the &quot;Messages&quot; (envelope) icon at the top of the page.You now see a list of messages, and from this view you can play, forward (to another VoIP user in your domain), download, save, or delete each message.<h3 id="accessing-voicemail-from-the-phone-handset">Accessing Voicemail from the Phone Handset</h3>Press the Message button (envelope icon) on the phone (usually on the lower right of the phone face for desk phones and for cordless/DECT devices you may also press and hold the &#x201C;1&#x201D; key).<img src="https://attachments.gorgias.help/RdOkb7oZdjo2VXGN/hc/Aa90l7EwdA6JWorj/2025120421-c284b4eb-fc17-4a4b-941b-22ee04fb651b-e595aec5-232e-4ef7-a4c8-4c624da32b80.png" style="width: 445px;" class="fr-fic fr-dib">Enter your numeric PIN when prompted.If this is the first time you&apos;ve accessed your voicemail:<ul><li>you will be prompted to record your full name. &#xA0;You will only have one chance to record it so please be prepared. (It can be changed in the future but requires the Office Manager to initiate the change.)</li><li>you will be prompted to record your voicemail greeting.</li></ul>Follow the audio prompts to navigate through your voicemail inbox and play, save, or delete each message. </section>

Voicemail Management

MAKING A CALL. ▪You can make a call by pressing the Speaker/Line key or picking up the handset. ▪Dial number directly; Dial the number directly, press SEND button or Send soft key to call out. ▪Re-dial: Press RD button to enter the Dialed Calls inter

<main id="isPasted"><img src="https://attachments.gorgias.help/RdOkb7oZdjo2VXGN/hc/Aa90l7EwdA6JWorj/2024072605-024dfc19-fc0a-4e63-bd60-fbeb4b76a983-73825f97-e62c-47a7-a4c4-8b7453fd36aa.png" class="fr-fic fr-dii">MAKING A CALL&#x25AA;You can make a call by pressing the Speaker/Line key or picking up the handset&#x25AA;Dial number directly; Dial the number directly, press SEND button or Send soft key to call out&#x25AA;Re-dial: Press RD button to enter the Dialed Calls interface, then choose a record to dial outDuring the conversation, you can alternate between Handset, Headset and Speakerphone by pressing the corresponding buttons or picking up the handset&#xA0;VOICEMAIL SETUP&#x25AA; Press the MESSAGES button&#x25AA; When prompted, enter your password and press #&#x25AA; Follow the prompts to setup your voicemail greeting and your name&#xA0;RECORD VOICEMAIL GREETINGS&#x25AA; Press the MESSAGES button&#x25AA; When prompted, enter your password and press #&#x25AA; Press 6 to access greetings then press 1 to record greetings&#x25AA; Press 1 to record greeting number 1 (or another number for a greeting), when finished recording press #&#xA0;VOICEMAIL MESSAGES&#x25AA; Press the MESSAGES button&#x25AA; When prompted, enter your password and press # &#x25AA; Press 1 for New Messageso While playing/listening to a message:&#x25AA; Press 7 to REWIND 15 seconds&#x25AA; Press 8 to PAUSE/CONTINUE&#x25AA; Press 9 to FAST FORWARD 15 secondso After Listening to a Message&#x25AA; Press 1 to SAVE&#x25AA; Press 2 to REPLAY the message&#x25AA; Press 3 to FORWARD (to Internal Callers/Users only) &#x25AA; Press 4 to DELETE&#x25AA; Press 5 to SKIP&#x25AA; Press 6 to REPLY (to Internal Callers/Users only)&#xA0;TRANSFER TO VOICEMAIL&#x25AA;When the caller is on the line, press the TRANSFER button&#x25AA;Dial *7 and then the extension number&#x25AA;Press SEND or the TRANSFER button a second time to complete the call&#xA0;PLACING A CALL ON HOLD&#xA0;&#x25AA;Press the Hold button or Hold soft key to put your active call on Hold and then the corresponding line will blink&#x25AA;If there is only one call on Hold, press the Resume soft key or Hold button to retrieve the call&#x25AA;If there is more than one call on Hold, press the line keys to switch the current account (The On-Hold calls are under different lines), or the Up/Down button to highlight the call (the On-Hold calls are under the same lines), then press the resume soft key or Hold button to retrieve the call&#xA0;TRANSFERRING A CALL&#xA0;You can transfer a call to another party in one of two ways:Blind Transfer: Transferring a call directly to another party without consulting&#x25AA;Press the TRANSFER button or TRANSFER soft key during a call&#x25AA;Enter the extension or phone number you want to transfer the call to&#x25AA;Press the TRANSFER button or TRANSFER soft key to complete the transfer&#x25AA;The call is connected to the extension or phone number to which you are transferringAttended Transfer: Transferring a call with prior consulting&#x25AA; Press the TRANSFER button or TRANSFER soft key during a call&#x25AA; Enter the extension or phone number you want to transfer the call to &#x25AA; Wait for the person to answer the phone&#x25AA; After the party answers the call you can speak to the party if you wisho Press the TRANSFER button or TRANSFER soft key to complete the transfer, the call is connected to the extension or phone number to which you are transferringo To cancel the transfer, press the CANCEL soft key then press the appropriate line key to return to the caller&#x25AA; Press MUTE button to mute the call during a conversation, the power indication LED will blink&#x25AA; Press MUTE again to get the phone to return to normal conversation&#xA0;PARKING A CALL&#x25AA; To park an active call in a parking lot, press the Parking Lot key associated with the parking lot that you want to park the call in. The call will be parked and audio will indicate which lot number the call has been placed in. NOTE: Lot 1 will be called Lot 701, Lot 2 will be called Lot 702, etc.&#x25AA; To retrieve a call from a parking lot, press the Lot Line key where the call was placed from any phone that has this parking lot appearance&#xA0;CONFERENCE CALL&#x25AA; During an active call, press the CONFERENCE soft key&#x25AA; The first call is placed on hold. You will hear a dial tone. dial thenumber to conference in, then press the Send soft key&#x25AA; When the call is answered press the CONFERENCE button, the conference call will now include you and the other two parties&#x25AA; Hang up to disconnect all parties&#xA0;DO NOT DISTURB and VOLUME ADJUSTMENT&#x25AA; During the call, you can press the volume adjustment bars to adjust the volume for the speakerphone, handset or headset (volume level settings for each mode is retained)&#x25AA; To adjust the ringer volume, press the volume adjustment bars when you are not on a call&#x25AA; To toggle Do Not Disturb (DND) on or off, press the DND soft key&#x25AA; When the phone is on Do Not Disturb mode, a small icon will appear atthe top right corner the phone screen in the status bar.&#xA0;INTERCOM/PAGING and CALL HISTORYTo page/intercom an extension:&#x25AA; Dial *9 and then the extension number&#x25AA; The extension you&#x2019;re dialing will beep then the two-way communication will be activeWhen you miss a telephone call your phone will log the call in the missed calls history. By default, your phone will also post an indicator message and blink the red light until you view your missed calls history. If you wish to disable this feature please refer to the SUPPORT and HELPFUL RESOURCES section on the reverse.To view the missed call history, use one of the following methods: &#x25AA; Click the VIEW button when the indicator message is presentClick the HISTORY Soft key to open the call histories then use the Navigation keys (left/right) to toggle between ALL calls, MISSED calls and PLACED calls&#xA0;&#xA0;DIRECTED PICKUPTo answer another extension that is ringing from your extension (directed pickup):&#x25AA; Dial *8 and then the extension number that is ringing that you want to answer&#x25AA; The extension that you selected will be answered with your phone.&#xA0;ADDITIONAL FEATURESRING TONES&#xA0;&#x25AA; Press the MENU Soft key&#x25AA; Using the Navigation keys, select Basic, select Sound, then select RingTones&#x25AA; Use the Up/Down Navigation keys to browse through the ringtonesPress the SAVE Soft key to save your selection&#xA0;RESETING/REBOOTING THE PHONETo reset or reboot the phone:&#x25AA; Hold down the OK button on the Navigation keys until the screen displays the message &#x201C;Reset to factory setting?&#x201D; (roughly 10 seconds).&#x25AA; Press the OK Soft Key.&#x25AA; The phone will reboot multiple times and re-download all configuration settings from the Voice service.</main>&#xA0;

Quick Start Guide for Yealink T46U Phone

To automatically forward incoming calls to an internal extension or external number:

<main id="isPasted">To automatically forward incoming calls to an internal extension or external number:<ol><li>Press the Menu softkey</li><li>Select Features &gt; Call Forward</li><li>Select the desired forwarding type<ol><li>Always &#x2013; Forwards all incoming calls</li><li>No Answer &#x2013; Forwards all unanswered incoming calls</li><li>Busy &#x2013; Forwards all incoming calls while a call is in progress (Note that call waiting must be disabled to use call forward busy. See Menu &gt; Features &gt; Call Waiting)</li></ol></li><li>Dial the forwarding destination (internal or external number)</li><li>If No Answer&#xA0;was selected from step 3 above, enter the number of rings to wait before forwarding</li><li>Press the Save softkey</li><li>To disable call forwarding, simply disable the forwarding type</li></ol></main>

Call Forwarding with the Yealink T46U Phone

The following instructions show you how to log into the VoIP portal for the first time and change your password and voicemail PIN. Step 1: Navigate to  https://connect.opticwise.com. We suggest bookmarking this page. Step 2: Input Login Name and Pass

<main id="isPasted"><section>The following instructions show you how to log into the VoIP portal for the first time and change your password and voicemail PIN.Step 1: Navigate to <a href="https://connect.opticwise.com"> https://connect.opticwise.com</a>. We suggest bookmarking this page.Step 2: Input Login Name and Password provided by OpticWise Support.Step 3: Click your name and extension in the top-right corner and click Profile.Step 4: In the Profile window, go to the Change Account Security section and input the password provided to you and input your new password. &#xA0;You may need to scroll to the bottom to access this section. &#xA0;Please keep in mind the password must be a minimum of 8 characters long and MUST contain at least one each of lower case, upper case and number. &#xA0;No special characters, please. &#xA0;If your name is misspelled, you may correct it here in the top portion of the Profile window.Step 5: In the Change Voicemail PIN section, please enter 4 to 8 digits. &#xA0;Once done, click SAVE. &#xA0;You will then log out of the profile by clicking your name in the top-right and clicking Log Out.</section></main>

VoIP User Credential Change Guide via the web

This article describes the SNAPmobile VoIP app which can be used instead of -- or in conjunction with -- a physical desk phone on the EngineWorks 5S® VoIP platform. SNAPmobile allows calls to be routed to both mobile and desk phones simultaneously, a

VoIP

Introduction to 5S® VoIP Phone Service

Voicemail Management

Quick Start Guide for Yealink T46U Phone

Call Forwarding with the Yealink T46U Phone

VoIP User Credential Change Guide via the web

Mobile App for VoIP - SNAPmobile